Open Internet Principles for Mt. Vernon.net

 

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

 

The FCC’s rules focus on three primary issues:

 

 

 

Network Practices

            ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful

devices, subject to reasonable network management. An ISP may not block consumers

from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute

unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

 

            Congestion Management: MVN performs no congestion-management on its network such as usage limits. MVN does perform throttling to limit the maximum bandwidth available to each customer, as described by that customer’s service agreement. 

 

 

Application-Specific Behavior:  

MVN blocks certain TCP and UDP ports to help protect customers’ computers from viruses and other undesirable traffic. These ports include, but are not limited to, NetBIOS, SMB, and Bonjour ports. MVN blocks certain TCP ports to help prevent unwanted junk e-mail (or “spam”) from traversing the MVN network. MVN blocks certain traffic with abnormally high packets-per-second rates, including some common peer-to-peer protocols such as BitTorrent. The high PPS nature of this traffic is known to have adverse effects on our network and the ability of other customers to use the network.

 

Device Attachment Rules: MVN will allow any properly-configured device to use our service. MVN will make a good-faith effort to assist customers in configuring properly any device of their choice, so as to make it usable on the MVN network. A charge may apply for configuration assistance with customer-owned equipment.

 

Security: MVN blocks certain TCP and UDP ports to help protect its network infrastructure from viruses and undesirable traffic.

 

Performance Characteristics

            ISPs must disclose the following network performance characteristics:

 

Service Description: MVN provides customers with fixed-wireless connections to its network, which in turn is connected to the public Internet. MVN utilizes a number of technologies to provide connectivity, primarily licensed and unlicensed fixed-wireless radio technology. Access speed and latency are determined by each customer’s individual service agreement with MVN.

 

Impact of Specialized Services: MVN does not offer any specialized services such as voice over Internet protocol or Internet protocol television.

 

 

Commercial Terms

            ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

 

            Pricing: Please see www.mvn.net and click on the products and services tab for available services and pricing.

 

Privacy Policies: MVN staff may inspect network traffic, either manually or with automated tools, to ensure the stability and proper function of its network. Traffic information is not retained. Traffic information is not provided to third parties. Traffic information as described in this question is only used for required network management purposes.

 

            Redress Options: MVN seeks to address all customer complaints quickly and with full satisfaction.

 

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.