page will be updated soon with advanced help for FAQ's.
- Dial-up Back
- How do I change which
phone number I'm dialing to access Mount Vernon
For Windows 95 and 98:
1. Double-Click on the icon labeled
"My Computer" on your desktop.
2. Double-Click on the yellow folder
labeled "Dial-Up Networking" that is
inside the My Computer window.
3. Inside of the new window that appears,
there should be an icon labeled "Mount
Vernon Net, "mvn.net", "mvn"
or something to that effect. Right-hand
click on this icon. A menu should
4. From this menu, select
"properties". A new screen will
5. Find on this new screen where the phone
number is typed in, and change it to the number
you wish to dial. For a list of Mount
Vernon Net access phone numbers, click here.
6. Click the "Ok" button at the
bottom of the screen, and you're ready to
- What should I do when my
connection frequently disconnects while I'm using
There are quite a few problems that can cause
frequent disconnects. Your best bet to get
this problem fixed is to call our technical
support at 618-244-6868. We have been very
successful at fixing this problem, and we are
very glad to help you out!
- Email Back
- How do I set up my email
to work with Mount Vernon Net?
Email setup depends greatly on which mail client
you are using to access your email. A
"mail client" is a program that helps
you to access your mail. Here are
instructions on how to set up your email in a few
of the more common mail clients.
1. Start "Outlook Express"
2. From the top set of menus, select
"Tools" by clicking on the word tools
3. A menu will appear. From this menu
click on the word "Accounts".
4. A new window, labeled "Internet
Accounts" will appear. From here,
select "Add". A menu will
appear. From this menu, select
5. A new window will appear. The
screen will be labeled "Internet Connection
Wizard". This screen will walk you
through the setup of a new email account.
It will ask you for some information about
yourself, your email account, and, our
6. The first thing the wizard will ask you
for is your Name. An example of this would
be "John Doe" or "The Doe
Family". This field is free-form, and,
can contain uppercase and lowercase
letters. After you have typed this
information into the box, click
7. Next, the wizard will ask you for your
email address. This is your username,
followed by "@mvn.net". For
example, if your username is "charlie",
then your email address will be
"email@example.com". Your email
address should be listed on your Mount Vernon Net
Reference Sheet near the top. Type your
email address into the box, and then click
8. The next screen will ask you for some
information about your mail servers. The
Mount Vernon Net mail server is named
"mail.mvn.net". This is to be
used for both the incoming, and, the outgoing
mail server. Also, Mount Vernon Net's
incoming mail server is of the type
"POP3". Make sure all the
information on this screen is filled out, and
then click "Next".
9. The next screen will ask you for your
account name and password. This is the
username and password you picked when you signed
up for your Mount Vernon Net service. Enter
your username in the "Account Name"
field, and your password in the box labeled
"Password" and then click
"Next". (note: Do NOT enable
"Secure Password Authentication"
10. The next screen will ask for a
"Friendly Name" for the account.
This is simply a name by which the account will
be identified. The default is normally
okay. Just click "Next" to
continue with the setup.
11. The next screen will ask you to choose
a connection type. Choose "Connect
Using My Phone Line" and then click
12. The next screen will ask you which
dialup connection you wish to use to access your
mail. Select "Mount Vernon Net",
and then click next.
13. The next, and final, screen will ask
you to click finish. Once you have done
this, your Mount Vernon Net email should be
correctly set up.
To set up a program not listed here, you will
need the information on our Reference Sheet.
- How do I Check my
Once again, this is greatly dependent on which
program you use for checking your email.
Here are examples for a few of the most commonly
1. Start Outlook Express by clicking on the
icon on your desktop, or, on your taskbar at the
bottom of your screen.
2. When Outlook Express starts, it should
dial your modem and connect to the Internet, if
you have not done so already.
3. Once you are into Outlook Express, you
will see a button labeled "Send and
Receive". To check your email, click
on this button one time. You should start
seeing your email appearing in the window in the
middle of the screen.
4. To read your new mail, simply
double-click on the text line that represents the
- Internet Explorer Back
- How do I change which
home page loads when I start Internet
1. Click the button labeled
"Start" on your Windows taskbar.
2. On the menu that pops up, click
"Settings", and then "Control
3. A new window will appear. This is
your "Control Panel". Inside the
Control Panel window, there will be an icon
labeled "Internet", or possibly
"Internet Options". Double-click
4. A new window will appear on your
screen. At the top of this screen, you
should see a section labeled "Home
Page". In this section, there should
be a text box labeled "Address".
Erase whatever is typed into this box, and type
in the address of the page you wish to be your
home page. To make the Mount Vernon Net
homepage your homepage, type in the address
"http://home.mvn.net" (without the
quotes, of course).
5. Click "Ok" at the bottom of
the screen, and you're set!
- How do I eliminate pop-up ads?
Method #1. You may download and install Mozilla or Avant. Both of these browsers have pop-up blocking features by default. Also, both browsers may be used without cost.
Method #2. If you don't want to part with Internet Explorer as your browser, you may install adsbgone. Absgone is a pop-up blocker that works with Internet Explorer and may be purchased here.
One final thought note: If ads are being displayed even when the browser is closed you may need to check your system for spyware.